Frequently Asked Questions - Gourmet Chocolate Gifts

Our shipping charges are inclusive of processing, handling and shipping cost. Currently we offer 2 shipping options: *Next Day Air (1-2 Business Days) and *2 Day Air (2-3 business days) shipping. We give our valued clients the opportunity to specify the delivery date. However, because of temperature variations across the USA, we do suggest upgrading your shipping options to Next Day if shipping to warmer temperature zones. Please make note that orders MUST be placed by 11 am Eastern Standard Time, for Next Day Delivery. We will not be responsible for delays due to incorrect information, declining of your credit card, or for an delays on the part of the courier service. If you need assistance in selecting shipping options, please call us at 1-800-420-7636 and a customer service representative will assist you with your order. We take great care in appropriately packaging and shipping your order. If at any time we feel that shipping may not be the best option, we will use our local gourmet gift vendor network to deliver your gift. We will not be responsible for any damage to the items during shipping.

*DOES NOT INCLUDE ORDER PROCESSING TIME.

PLACING YOUR ORDER

Once you have chosen your product, you can order directly via our secure shopping cart system. Your product will appear in the shopping cart. If you wish to select more products, click the 'Continue Shopping' button to go back to the site for more selections. When you are done selecting your products, please click the 'Checkout' button.

HOW DO I MODIFY THE CONTENTS OF THE SHOPPING CART

If you wish to modify the quantity of your products, please change the number in the quantity box and click 'Update'. This will change the product quantity. If you wish to delete the product you have selected in your cart, you have either of the following options: modify the product quantity to '0' (zero) and click update, or click 'Empty Cart' if you want all the contents emptied.

CHECK OUT

When you are finished with this step, you can check out. Our automated system will lead you through the checkout process, page by page. Please fill out the sender information, recipient information, select the delivery date of your item and type in any message you wish to attach, in the box provided for personalized messages. After this step, you will be led to the next secure process where you will fill out information regarding your payment. You can either choose to enter credit card information or you call in your credit card details as soon as you place the order. Our able staff will be happy to assist you as always. When you finish with the checkout process, our system will generate an order tracking or reference number for you which will also be e-mailed to you at the e-mail address you provide.

HOW DO I FIND OUT THE STATUS ON MY ORDER

Please call us at 1-800-393-2181 or 609-720-0300 and our customer service staff will be happy to update you.

You may also log in on to our Live Support System via which you will be able to chat with a customer service representative regarding any queries.

You may send us an e-mail at info@sendchocolates.com.

You may use the Contact Us Form by clicking the 'Contact Us' link in the upper left corner.

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email: info@sendchocolates.com | web: www.SendChocolates.com
100 Canal Pointe Blvd., Suite 204, Princeton, NJ 08540 USA
Phone: 609-720-0300 | Fax: 609-720-0505